Power has named them as the highest-ranking company in their National Banking Satisfaction StudySM for three consecutive years.Īchieving this in the demanding banking industry is no small feat, and there is undoubtedly much to learn from the actions and initiatives that Capital One implements in its daily operations. Discussing customer satisfaction in banking without mentioning Capital One would be nearly impossible, as this banking institution is undoubtedly one of the leading examples of providing exceptional service and experience.